FREQUENTLY ASKED QUESTIONS
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Below please find enlisted some of the most common reasons:
. The order was split: Probably you have placed the orders separately.
. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately (we may ship the products from different warehouses).
. We made a mistake: on rare occasions, an item may not have been placed in the right package;
. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
Please don’t hesitate to Contact Us regarding your problems. Our support team will help you from all possible respects.
You can send us files up to 50MB by e-mail or upload heavier videos on YouTube. Please send us a link if you choose the second method and refer to the instructions shown in the YouTube Help Center to upload your video.
We advise you record the video in a bright area and show clearly the problem occurred with this product.
We will be glad to assist you shortly after receiving your query.
Yes, you can order bulk quantity. Our products are getting familiar and people sometimes need in bulk quantity. We also provide special DISCOUNTS for a bulk quantity order. Before placing a bulk quantity order its better to Contact Us and let us know which products you want in Bulk quantity. Then we can offer you a custom quote/order for the bulk order.
CONTACT US FOR ANY QUESTIONS
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STORE IN NEW YORK
EAST ELMHURST, NY 11369